Frequently Asked Questions

Experiences featured across TRAVERSE include outdoor adventures, cultural experiences, island excursions, and nature-based stays in Sabah and Perak. Depending on the destination and package, activities may include white-water rafting, kayaking, cultural village visits, island day trips, diving, camping, glamping, and lodge accommodation.
Activities vary by destination and package.

Riverbug Kiulu and Riverbug Padas are in Sabah. Mari Mari Cultural Village and Mari Mari Dive Lodge are also in Sabah. Riverbug Perak and Ulu River Lodge are in Gopeng, Perak. Experiences and facilities differ by destination; check with the relevant provider for current details.

Day trips and selected overnight packages may be available, including lodge stays, camping, and glamping. Packages may combine accommodation, activities, meals, and transport depending on the destination and your requirements. Confirm current options with the provider.

Custom itineraries may be available for couples, families, schools, corporate groups, and other private groups. When contacting a provider, share your preferred destination, travel dates, group size, budget, and interests so they can advise what is available.

Educational visits, outdoor activities, team-building programmes, and group stays may be available. Arrangements depend on participants’ ages, objectives, available time, and destination. Confirm the programme directly with the provider.

Contact the relevant experience provider through its official booking channels. Include your preferred destination or activity, travel date, number of participants, children’s ages where applicable, accommodation or meal needs, transport requirements, and any special requests. The provider can check availability and explain its quotation and booking terms.

Booking early is recommended, especially for weekends, school holidays, public holidays, and large groups. Advance notice may help with transport, accommodation, and special arrangements. Last-minute bookings depend on availability.

A quotation alone does not confirm a booking. Follow the payment and booking requirements provided by the relevant provider and wait for its confirmation before treating your reservation as confirmed.

Inclusions vary by package. Check the quotation for activities, accommodation, meals, transport, equipment, and fees. Optional activities and services may cost extra.

Some activities and packages have minimum participant numbers, and private arrangements may have a minimum charge. Ask the provider about the requirements for your chosen experience.

Payment options, deposits, and deadlines depend on the provider and booking. Use only payment details supplied through the provider’s official booking channels.

Changes and cancellations are subject to the terms in your quotation or booking confirmation. Charges may apply depending on notice and arrangements already made. Contact the provider as soon as your plans change.

Many experiences may suit beginners, but suitability depends on the activity, participants’ ages and abilities, and conditions on the day. Tell the provider about your experience level so it can advise you.

Kiulu is generally a gentler rafting experience; Padas is a more physically demanding white-water adventure that includes train access; and Perak is a river adventure in Gopeng that may be combined with a riverside stay and other outdoor activities. River conditions vary with weather and water levels, so ask the provider which trip is appropriate for your group.

Children may join selected activities subject to age limits, equipment fit, physical suitability, and operating conditions. Provide each child’s age when asking the provider about a trip.

Requirements differ between activities. Tell the provider if you cannot swim or are uncomfortable in water, and ask about participation requirements and suitable options.

Some introductory experiences may be available to first-time divers, while other trips require diving certification. Age, medical screening, and programme requirements may apply. Tell the provider whether you are a beginner or certified diver.

Inform the provider before booking so you can discuss suitability, access, and possible arrangements. Some experiences involve uneven paths, steps, boarding boats or trains, or physical exertion. Requirements vary by destination and activity.

Transport is included only when stated in the package. Transfers may be available at an additional charge and are subject to availability. Provide your pickup location when requesting a quotation. For Padas rafting, follow the meeting point and timing in your booking confirmation for the train journey.

Depending on the destination, options may include lodge rooms, shared or dormitory rooms, camping, and glamping. Room capacity, bed arrangements, and facilities vary. Confirm your preferred arrangements with the provider before booking.

Meals are provided when stated in the package. Tell the provider about vegetarian requirements, food allergies, or other dietary needs when booking, and confirm what can be accommodated. Discuss severe allergies before confirming your plans.

Follow the advice provided for your chosen activity. Depending on the programme, useful items may include comfortable clothing, suitable footwear, a change of clothes, a towel, sun protection, and personal medication. For water activities, wear clothing suitable for getting wet and footwear that stays securely on your feet. Bring only essential belongings and ask about storage.

Follow the reporting time in your booking confirmation and allow extra time for travel and registration. Arrive punctually for scheduled experiences, including cultural village sessions, train departures, and boat transfers. Late arrival may affect participation.

Some activities may proceed in light rain, while others may be affected by weather, river, or sea conditions. The operator may adjust, delay, or cancel an activity when necessary. Alternative arrangements depend on availability and the terms of your booking.

Private arrangements and language requests may be available depending on staffing, availability, and additional charges. Make your request early and confirm the options with the provider.

Before your trip, contact the provider handling your booking. On the day, use the contact person listed in your booking confirmation or speak with your guide or on-site team.